Our Process

1. Initial Contact

The remodel process starts with a phone call from a customer requesting a licensed contractor for their home remodeling project.

 

2. Schedule Appointment

One of our Project Managers will respond and schedule an initial meeting with the customer to assess the scope of the restoration project.

 

3. Site Visit and Initial Meeting

A Project Manager will visit the home and complete an outline of the project details. They will document the client’s vision with photographs and notes. They will also review our process with the customer, discuss the scope of work, and answer any questions the customer may have.

 

4. Estimate Phase

Back at the office, the Project Manager will create a preliminary estimate. They will identify all items that need customer input, such as material selections, breakdown of the project into sections, and provide options to control project costs.

 

5. Estimate Presentation

If the client is satisfied with the estimate, we will convert the estimate into a contract for signature. The estimate may include allowances for items the customer will need to select.

 

6. Contract Signing

The required Documents will be sent to the customer for review and approval. In many cases, this can be done via email. However, we can also schedule a meeting to review the documents with the customer before signing.

 

7. Pre-Construction

Prior to commencing construction, we will review the “Pre-Construction Checklist” and provide the customer with a list of actions they will need to complete, including the date by which they are needed. This would include any selections they have not yet completed. It may also include approvals from their Homeowners Association and Mortgage Company.

 

8. Construction Phase

During construction, we will provide weekly updates on the status of the project. We may also schedule progress inspections at various stages of construction with the customer if needed. If any changes are required, we will ask the customer to sign a Change Order for the change requested.

 

9. Complete Phase

As the construction phase comes to a close, a Quality Control Inspection will be completed. If needed, we can schedule a walk-through with the customer to present the completed project and answer any questions they may have.

 

10. Project Completion

After the customer has signed our Affidavit of Completion indicating acceptance of the work performed, we will ask them to fill out a Customer Satisfaction survey.

Home Run believes in full transparency from the estimate to project completion.

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